Frequently asked questions
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please contact to our team.
What is MyAppFeedback?
MyAppFeedback is a feedback management platform that helps teams collect, organize, and prioritize user feedback using boards, roadmaps, and changelogs in one place.
How does the feedback board work?
Feedback boards allow users to submit ideas, issues, and requests. Admins can organize, comment on, and track feedback to make informed product decisions.
How can MyAppFeedback improve my product development process?
MyAppFeedback helps you gather and prioritize customer feedback with a voting system, ensuring you focus on features that matter most to your users. It also keeps customers informed with a transparent roadmap and changelog, building trust and engagement.
Why does MyAppFeddback help save time and effort in product management?
Absolutely! MyAppFeedback centralizes feedback collection, automates feature prioritization through user voting, and offers tools to reduce repetitive customer inquiries, saving you significant time and effort.
How does MyAppFeedback improve customer experience?
MyAppFeedback is designed with a user-friendly interface and features like feedback commenting support, mobile responsiveness, and dark mode, ensuring your customers have a seamless and enjoyable experience while providing feedback.
What plans are available?
We offer three plans: Basic (Free), Standard, and Pro. Each plan provides different limits and features such as boards, admins, surveys, and subdomains.
What is included in the Basic (Free) plan?
The Basic plan includes up to 2 admins, 2 boards, roadmaps, changelogs, and feedback commenting—ideal for small teams getting started.
What extra features do paid plans provide?
Paid plans unlock advanced features like custom subdomains, surveys, more boards, more admins, and better scalability for growing teams.
Can I use a custom subdomain?
Yes, custom subdomains such as yourcompany.myappfeedback.com are available on the Standard and Pro plans. The Basic plan does not support subdomains.
What are email notifications?
Email notifications automatically keep users informed whenever the status of a feedback item changes, such as moving from planned to in-progress or completed. They ensure that feedback creators, commenters, and voters are always updated on relevant changes without needing to check the portal manually. This feature helps maintain engagement and transparency in the feedback process.
Who receives email notifications?
Email notifications are sent to the feedback creator, any users who have commented on the feedback, and users who voted for it. This ensures that everyone involved in a discussion or decision about a feedback item stays informed about its progress or resolution, enhancing communication and collaboration across your team and user community.
How does billing work?
Paid plans can be billed monthly or yearly. The Basic plan is completely free and does not require any payment details.
What happens if my subscription expires?
If your subscription expires, your organization is moved to the Basic plan and paid features such as subdomains are disabled automatically.
Can MyAppFeedback help build trust with customers?
Yes! The roadmap and changelog features allow you to transparently share development updates, helping your customers stay informed and boosting their confidence in your product's growth.
